Common Inquiries (FAQs)

No. We operate as an independent consultancy providing comprehensive support for the Thailand Digital Arrival Card (TDAC). While the document itself is managed by the Thai authorities, our platform offers a streamlined, user-friendly alternative with expert oversight to help you avoid common mistakes.

• Expert manual review of your data to prevent entry rejection.
• Encrypted data storage and early preparation of your arrival request.
• Strict monitoring of official submission windows to ensure your application is sent at the perfect time.
• Direct access to our dedicated customer support team for any travel-related questions.

Absolutely. Official government portals often restrict submissions to a narrow window before departure. Our platform allows you to submit your details whenever you are ready. We securely hold your information and finalize the official process as soon as the government submission window opens for your travel dates.

Your information will be stored securely on our protected servers. We will not transmit it to the Thai authorities until the legally permitted timeframe. This allows you to plan your trip well in advance without worrying about missing the submission deadline.

Our team reviews your data before the official submission to catch potential errors. If we spot an issue, we will reach out to you immediately for clarification. Please note that once the TDAC has been officially filed with the government, modifications are typically not permitted by the authorities.

Refund availability depends on the current processing status of your file. If you have concerns, we encourage you to contact our support team first. For a detailed overview of our policies, please visit our Refund Request page.

The TDAC is a mandatory electronic document for travelers entering the Kingdom of Thailand. It replaces the traditional blue-and-white paper arrival forms and is designed to modernize and speed up the immigration process at border checkpoints.

No. The TDAC is strictly an arrival record and does not replace a visa. If your nationality requires a visa to enter Thailand, you must still apply for and obtain one through the appropriate official channels.

Yes, most travelers, including those entering under visa-exempt schemes and children, are required to present a completed TDAC upon arrival.

Simply fill out the intuitive form on our website. Once you complete the payment, we will handle the rest and provide you with constant updates via email until your document is ready.

• Valid passport information.
• Details of your inbound flight.
• Address of your hotel or residence in Thailand.
• Basic personal and contact information.

• A passport with at least 6 months validity.
• A printed or digital copy of the completed TDAC.
• A confirmed return or onward flight ticket.
• Proof of lodging (hotel booking).
• Evidence of sufficient funds for the duration of the visit.

Please note: Thai Immigration officials have the final authority to grant or deny entry.