Website: https://tdac-thailand.us.com
Operator: This platform is managed by Online Travel LLC (“the Company,” “we,” “our,” or “us”).
Protecting your privacy is a cornerstone of our service. This policy outlines our rigorous standards for collecting, managing, and shielding the personal information you provide when using our independent assistance services for the Thailand Digital Arrival Card (TDAC).
1. Data Controller
Online Travel LLC serves as the primary data controller for all personal information processed through this website.
2. Information We Gather
To facilitate your travel documentation, we process the following data categories:
- Traveler Identity Data: Full legal name, date of birth, nationality, and passport details (required exclusively for TDAC preparation).
- Contact Credentials: Your email address and phone number for essential communication.
- Transaction Details: Payment status and billing references. Note: We do not store raw credit card data; all financial transactions are handled by PCI-compliant third-party processors.
- Technical & Usage Logs: IP addresses, browser types, and strictly necessary session data required for website security and performance.
3. Purpose of Processing
We utilize your data solely for high-priority operational needs:
- Providing expert assistance and administrative support for your TDAC request.
- Sending critical updates regarding your order status or traveler alerts.
- Preventing fraudulent activities and securing our technical infrastructure.
- Ensuring full compliance with international legal obligations.
We maintain a strict "No Marketing" policy: Your data is never used for advertising or behavioral profiling.
4. Legal Basis for Processing (GDPR Compliance)
For users within the EU or EEA, our data processing is anchored on:
- Contractual Necessity: To deliver the service you have purchased.
- Legitimate Interests: To maintain a secure and functional web environment.
- Legal Mandates: To satisfy statutory requirements.
5. Data Lifecycle and Retention
We retain your information only for the duration necessary to fulfill our service obligations and legal duties.
- Service Data: Kept as long as required to finalize your travel request and address post-submission inquiries.
- Support Logs: Archived for approximately 60 days following the resolution of your query.
- Legal Records: Retained in accordance with mandatory tax and regulatory windows.
6. Information Sharing Protocols
We do not sell, trade, or lease your personal data. Sharing is limited to:
- Authorized Service Partners: Secure payment gateways and hosting providers essential for our operations.
- Legal Authorities: Disclosure occurs only when compelled by valid legal processes or to protect the safety of our users.
7. Global Data Transfers
As an international service, your data may be processed in secure facilities located in the United States or the European Union. We implement industry-standard safeguards to ensure your information receives the same level of protection regardless of geographic location.
8. Your Data Autonomy
Depending on your residency, you may exercise the following rights:
- Access & Portability: Request a copy of your data.
- Correction: Update inaccurate or incomplete information.
- Erasure: Request the deletion of your personal records.
- Objection: Opt-out of specific processing activities.
To exercise these rights, please visit our Contact Page.
9. Security Shielding
We employ multi-layered security measures, including:
- SSL/TLS Encryption: Protecting all data in transit.
- Access Control: Limiting data visibility to essential personnel only.
- Continuous Monitoring: Identifying and neutralizing potential technical threats.
10. Protection of Minors
Our services are designed for adults. If you are submitting TDAC information for a minor (child traveler), you confirm that you hold the legal authority or parental consent to provide such data on their behalf.
11. Policy Modifications
We reserve the right to update this policy to reflect changes in technology or legislation. All revisions will be posted here with an updated "Effective Date."
Contact Us
For any privacy-related questions, please reach out via our official contact portal:
👉 https://tdac-thailand.us.com/contact